Mastering Microexpressions in Negotiations: Surprise

Description

This Skill Bit talks about surprise, a universally recognizable facial expression, that reflects an individual’s shock or astonishment in response to unexpected events. Its components include raised eyebrows, wide-open eyes, and a dropped jaw, facilitating quick assessment of surprising situations. Understanding surprise aids in social interactions, guiding empathetic responses in customer service and personal relationships.

Duration approx. 3 Min.

Tier: proficiency