FAQ
Empowering you to master contracts
iax.digital is your one-stop platform for everything related to contracts and contract management. We empower individuals and businesses alike to navigate the complexities of contracts with confidence.
Our platform provides a comprehensive suite of resources designed to enhance your contract expertise. We offer:
- Know-how Bites: Short and informative summaries, videos, and podcasts on key contract topics.
- Courses and Certifications: Learn at your own pace with our in-depth online courses. Earn valuable certifications upon completion.
- Consultations and Live Training: Book personalized sessions with our network of expert Fellows to address your specific needs.
- E-Commerce Products: Access a curated selection of contract tools, templates, and guides through WooCommerce.
- Support: Get prompt assistance through our dedicated ticketing system.
- Membership Access (Fellows Club): Join our exclusive club for advanced tools, resources, and networking opportunities.
iax.digital caters to a wide audience:
- Retail Users: Individuals seeking to build their contract knowledge and gain practical skills.
- Experts (Fellows Club): Experienced contract professionals looking for advanced tools and services to elevate their practice.
Simply sign up on our platform! Browse our courses, resources, and products to find what aligns with your needs. Enrol in courses, purchase tools, or become a Fellow to unlock exclusive benefits.
iax.digital offers a range of services to support your contract management journey:
- Know-how Bites: Gain quick insights from bite-sized summaries and case studies, videos, and podcasts.
- Courses and Certifications: Deepen your knowledge with comprehensive online courses and earn valuable certifications.
- Consultations and Live Training: Access personalized guidance from our network of experienced Fellows.
- E-Commerce Products: Find essential contract tools, templates, and guides to streamline your workflow.
- Support: Get timely assistance through our dedicated support system.
- Membership Access (Fellows Club): Gain exclusive access to advanced resources, tools, and networking opportunities within the Fellows Club.
- Job Board: Find and post contract management -related jobs to connect with top talent or find your dream opportunity.
- Project Showcase: Discover and explore real-world contract management projects for inspiration and learning.
- Expert Events: Attend webinars, workshops, and conferences led by industry leaders to stay ahead of the curve.
Account and Membership
Click on the ‘Sign Up’ button, fill out the required details, and verify your email to activate your account. If you don’t find the email in your inbox, be sure to check your spam or junk folder.
Yes, check out our membership that suits you best here .
Comming soon. We plan to offer rewards such as cash payments or extended membership for successful referrals.
Log in to your avatar icon, press “edit” buttom and update your information and save. Changes will reflect immediately.
Please use the “Forgot Password” link on the login page to reset your password.
Please ensure that you are entering the correct email address and password. If you continue to have trouble, please contact our support team. Try to reset your password. If the problem still persists, contact us.
Course Enrollment
To enroll in a course, simply browse our course catalog, select the one that interests you, and proceed to checkout platform. After purchase, you can find your courses in your profile (navigate to your avatar icon and click on it), in section “My Courses”.
Absolutely! Upon successful completion of a course, you will receive a digital certificate to recognize your achievement.
Yes, you can continue accessing completed courses. Navigate to your profiile, section “My Courses”
Your profile dashboard provides a clear overview of your progress. You can easily see which lessons, quizzes, and modules you’ve completed.
Most of our courses are self-paced, allowing you to learn at your own convenience. However, some certifications may have specific deadlines. This information will be clearly outlined in the course details.
Booking Sessions, Workshops and Events
You can book a variety of services, including:
- Live Training Sessions: Led by industry experts, these interactive sessions cover a wide range of contract-related topics. Choose from online or on-site options and participate in one-on-one or group settings depending on your preference.
- Consultations: Get personalized guidance on your specific contract challenges. Book a consultation with an experienced Fellow for tailored advice and support. Consultations can be conducted online or on-site.
- On-Site Workshops: Deepen your knowledge and skills through immersive workshops held at your location. These interactive programs are ideal for teams looking to gain a comprehensive understanding of a particular contract topic.
- iax.digital Events: In addition to Fellow-led services, iax.digital also hosts its own online and on-site events. These events include webinars, conferences, and workshops featuring industry leaders and thought-provoking discussions on the latest trends and best practices in contract management.
You can easily reschedule your booking through your account dashboard or by contacting our support team.
Refund policies vary depending on the specific service and Fellow involved. As iax.digital is simply a platform, we cannot directly handle refunds. Please refer to the individual Fellow’s terms and conditions or the event details page for specific refund policies.
To book a session, simply navigate to our booking page. From there, select the desired service, choose a convenient time slot (if applicable), and confirm your appointment. You will receive a confirmation email once your booking is complete.
You can cancel or reschedule your booking through your dashboard. Please be aware that cancellations or changes may result in a fee, depending on the Fellow’s specific policies or the event’s cancellation policy.
Purchases and Payments
We accept a variety of payment methods, including credit/debit cards, Apple Pay and Google Pay.
Yes, you will receive an invoice for your purchase. It will be sent to the email address you provided during checkout.
Yes, you can purchase multiple courses at the same time. Simply add them to your cart and proceed to checkout.
To purchase products, you’ll need to create an account. This helps us track your orders and ensure you receive your digital products.
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on custom pricing.
Due to the nature of digital products, refunds are generally not available. However, we will make exceptions in cases of technical issues. For bookings and courses, specific refund policies apply. Please review the product page for more details.
Yes, you can use a coupon code to receive a discount on your purchase. Simply enter the code at checkout.
Please verify your payment information and try again. If the issue persists, you may want to try a different payment method or contact our support team.
Please check your spam or junk folder. If you still can’t find the email, please contact our support team.
Support Portal
Use the support form on our website or submit a ticket via the Support portal.
Yes, you will receive an invoice for your purchase. It will be sent to the email address you provided during checkout.
Our average response time is within 48 hours on business days.
Go to the “Support” section, click “Submit a Ticket,” and fill in the details. You’ll receive an email confirmation and updates.
Currently, we offer support via email and tickets. Live chat will be available soon.
For urgent issues, mark your ticket as “High Priority,” and our team will address it as soon as possible.
Log in to your account and visit the notification settings page to customize communication preferences.
Check your spam/junk folder. If the issue persists, ensure your email is correct in your profile settings or contact support.
Exclusive members gain access to forums where they can discuss topics, share insights, and network.
Absolutely! Contact us to discuss your needs, and we’ll work to tailor a solution.
Technical Issues
Use the “Forgot Password” option or contact support for assistance.
Ensure you have a stable internet connection and update your browser. If the issue persists, contact support.
Verify your payment details and try again. If the issue remains, contact support with transaction details.
Check the following:
- Ensure your email and password are correct.
- Reset your password if needed.
- If the issue persists, contact support
Check your spam folder. If it’s not there, contact support with your booking details.
Try refreshing the page or restarting your browser. If the issue persists, please contact our support team.
Ensure your device’s audio settings are correct. You may also need to adjust your browser’s audio settings. If the issue persists, please contact our support team.
We recommend using a modern web browser like Google Chrome, Mozilla Firefox, or Microsoft Edge. Please ensure you have the latest version installed. If you continue to experience issues, please contact our support team.
Please try refreshing the page or restarting your browser. If the issue persists, please contact our support team.
Please try refreshing the page or restarting your browser, clear cookies. If the issue persists, please contact our support team.
Please try refreshing the page or restarting your browser. If the issue persists, please take a screenshot of the error message and contact our support team.