Knowledge Center

  • Skill Bit

    Non-Verbal Communication in Negotiations: Paralinguistics

     50.00

    This Skill Bit shows that paralinguistics, a branch of linguistics, explores vocal elements like tone, pitch, and speech rate that enhance spoken communication. These non-verbal features convey emotions, emphasize meaning, and influence persuasion. Cultural variations in paralinguistic cues underscore the importance of awareness for effective cross-cultural communication. Understanding paralinguistics enriches interpersonal communication, providing insights into…

  • Skill Bit

    Non-Verbal Communication in Negotiations: Proxemics (Personal space)

     25.00

    This Skill Bit shows that proxemics, coined by Edward T. Hall, explore how space usage influences communication and relationships. It defines four zones—intimate, personal, social, and public—each conveying different levels of closeness and formality. Cultural norms shape perceptions of personal space, with variations reflecting values and relational dynamics. Proximity communicates emotions and intentions, while breaching…

  • Skill Bit

    Non-Verbal Communication in Negotiations: Eye contact

     25.00

    This Skill Bit shows that eye contact, a key nonverbal cue, conveys interest, confidence, and respect in social interactions. Its interpretation varies with cultural norms and individual comfort levels. Sustained eye contact signifies engagement, while avoidance may indicate disinterest or anxiety. In some cultures, direct eye contact is deemed respectful, while in others, it’s considered…

  • Skill Bit

    Non-Verbal Communication in Negotiations: Posture and body orientation

     25.00

    This Skill Bit shows that posture and body orientation are subtle yet powerful aspects of nonverbal communication, revealing feelings and attitudes unconsciously. Standing tall signifies confidence, while crossed arms may denote defensiveness. Sitting forward shows engagement, while turning away signals disinterest. These cues provide rich insights into emotional states, relationship dynamics, and cultural nuances. Understanding…

  • Skill Bit

    Non-Verbal Communication in Negotiations: Facial expressions

     50.00

    This Skill Bit shows that facial expressions are universal windows into emotions, transcending cultural barriers. They convey happiness through smiles, sadness with downturned mouths, anger via furrowed brows, and fear with widened eyes. These expressions facilitate social bonding, invite interaction, and add depth to verbal communication. Understanding and interpreting facial cues enhance empathy and foster…

  • Skill Bit

    Harmony of Messages in Non-Verbal Communication in Negotiations

     50.00

    This Skill Bit shows that “Harmony of Messages” underscores the necessity for alignment between verbal and nonverbal cues to ensure communication efficacy. This congruence fosters credibility, reduces misunderstandings, and deepens emotional connections. Discrepancies, like saying “I’m fine” with a frown, can erode trust. Strategies such as self-awareness and adaptability aid in maintaining congruence, vital for…

  • Skill Bit

    Understanding Non-Verbal Communication in Negotiations

     50.00

    This Skill Bit shows, that nonverbal communication, encompassing body language, gestures, and tone of voice, often carries the true essence of messages, surpassing mere words. Congruence between verbal and nonverbal cues is vital for clarity and trust in communication. Elements like facial expressions, posture, eye contact, and personal space convey emotions and intentions universally. However,…

  • Audio

    Case Study – Conflict De-escalation and Resolution in a Workplace Team

     5.00

    AUDIO Case Study In this captivating audio case study, tension erupts between two teams at a marketing agency over conflicting strategies, jeopardizing their project and collaboration. Team leader Alex intervenes with powerful conflict resolution techniques, using active listening and meta-communication to transform discord into unity, fostering innovative solutions and stronger relationships.

  • Audio

    Case Study – Reflective Communication in a Workplace Conflict Resolution

     5.00

    AUDIO Case Study Dive into this captivating audio case study where Sarah and James, two marketing firm employees, face off in a heated disagreement that threatens their team’s harmony! With team leader Emily stepping in, watch as they unlock the power of reflective communication to turn tension into teamwork, fostering understanding, trust, and collaboration as…

  • Audio

    Case Study – Change Based on Operability, Maintainability, Redundancy

     5.00

    AUDIO Case Study Discover how a financial institution transformed its critical data center to enhance operability, maintainability, and redundancy. This proactive change not only reduced downtime and improved reliability but also strengthened customer confidence in safeguarding their data and investments.

  • Audio

    Case Study – Change Based on Functionality

     5.00

    AUDIO Case Study Discover how a top software development company transformed its flagship project management tool into an industry powerhouse! This thrilling case study reveals the innovative strategies employed to enhance functionality, boost user satisfaction, and maintain a competitive edge—perfect for anyone looking to elevate their software experience!

  • Audio

    Case Study – Change Based on Capacity

     5.00

    AUDIO Case Study In this episode, we dive into the journey of a rapidly growing technology startup that transformed its capacity to meet surging demand for its software product. Discover how the company tackled scalability challenges through strategic assessments, cloud migration, and robust performance testing. Learn about the pivotal changes that enhanced customer satisfaction and…