Back-Channels in Negotiations: Informal communication

Description

This Skill Bit highlights the power of back-channels in negotiations, where informal communication plays a key role in shaping outcomes. Unlike formal settings, private conversations, unofficial meetings, and intermediaries allow parties to address sensitive topics more openly. This flexible approach builds trust and rapport, creating opportunities to explore solutions outside formal protocols. In short, back-channel communication enhances negotiation effectiveness by fostering constructive dialogue and offering a discreet platform for idea exchange.

Duration approx. 4 Min.

Tier: proficiency