Case Study – Internal Policies versus External Contracts – United Airlines vs Dao Case

Description

In this episode of IAX World of Contracts, we explore the 2017 United Airlines vs. Dr. David Dao case, which highlighted serious issues around passenger rights, overbooking practices, and corporate negligence. The incident, which went viral, sparked global outrage and led to industry reforms in how airlines handle oversold flights. This episode is essential for contract managers, legal professionals, and business leaders looking to understand the intersection of internal policies, external contracts, and legal liability.

By the end of this episode, you’ll have a deeper understanding of how contracts of carriage work, the importance of clear compensation and liability clauses, and the need for internal procedures that align with contractual obligations.