Case Study – Navigating Empathy in Sensitive Conversations

Description

AUDIO Case Study

In this episode, we delve into how recognizing microexpressions of sadness transformed a high-stakes negotiation between Stellar Innovations and Vertex Technologies. As Sarah and Michael navigated delicate topics, their empathy for subtle cues of sadness led to deeper understanding, tailored solutions, and a strong strategic partnership. Discover how interpreting emotional undertones in negotiations can foster trust, compassion, and more resilient business alliances.