Case Study – Unmasking Contempt in a Business Negotiation

Description

AUDIO Case Study

In this episode, we dive into how Quantum Systems and Nexus Innovations tackled hidden tensions in a high-stakes negotiation. When Quantum’s James detected subtle contempt from Nexus’s Sarah, he skillfully paused discussions to address her reservations openly. This approach defused underlying disagreements, transforming an atmosphere of disdain into one of mutual respect and collaboration. Discover how recognizing and addressing microexpressions can build bridges, fostering productive and lasting partnerships in even the toughest negotiations!