Case Study – Managing Anger in Negotiations

Description

AUDIO Case Study

In this episode, discover how BlueTech and RedSoft navigated high-stakes negotiations shaped by the power of emotional insight. When BlueTech’s John spotted subtle signs of anger in RedSoft’s Sarah, he skillfully addressed her frustrations, opening a path to compromise and collaboration. This recognition of microexpressions transformed a tense exchange into a constructive partnership, illustrating how empathy and emotional awareness can turn conflict into a win-win outcome.